Contact

Feedback and complaints

If you would like to provide feedback or make a complaint on any aspect of our service, we would like to hear from you. You can contact us to do this in a number of different ways, which are explained in the feedback and complaints section.

Contacting us about a case

If you wish to contact us about a case involving you or someone else, you will need to get in touch with the CPS Area that is handling the case. You can contact the Area directly using the contact details you can find on the CPS Areas page on this site or by completing a feedback and complaints form.

Victims' Right to Review

If you are a victim seeking to exercise your right to request a review of a CPS decision not to bring charges, discontinue proceedings or offer no evidence in a case, you will also need to contact the CPS Area responsible for the case. Please visit the Victims' Right to Review page first.

General Enquiries

The CPS public enquiry helpdesk can provide general information about the CPS and advice on who to contact if you have a specific query. The team cannot give legal advice, but may be able to provide practical information. Please DO NOT contact the public enquiry helpdesk about specific cases - use one of the methods above instead.

You can contact the public enquiry helpdesk on:

Telephone: 020 3357 0899
Email: enquiries@cps.gov.uk

CPS Public Enquiries
102 Petty France
London
SW1H 9EA

Complaints and feedback

If you would like to provide feedback or make a complaint on any aspect of our service, we would like to hear from you. You can contact us to do this in a number of different ways, which are explained in the feedback and complaints section.

Report a problem with this website

Let us know about any problems you may be experiencing with the website and we’ll do our best to put it right. Email the web team: cps.webmaster@cps.gov.uk

Freedom of information

The Freedom of Information Act (FOIA) gives you rights to access official information held by the CPS. You can ask for any information you think a public authority may hold. Some information may not be given to you because it is exempt, for example because it would unfairly reveal personal details about somebody else.

Under the Data Protection Act (DPA) you have the right to get a copy of the information that is held about you by the Crown Prosecution Service. This is known as a subject access request.

Visit the FOI section

FOIA requests

All requests for information held by the CPS under the FOIA are managed by the Information Management Unit.

Requests may be made by email IMU@cps.gov.uk or in writing to:

Information Management Unit
102 Petty France
London SW1H 9EA

In line with our statutory obligations, the IMU will respond to all FOIA requests for information within 20 working days. We publish a cross section of answers to previous FOIA requests.