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Help for the Victims of Crime

Citizens Advice

Citizens Advice took over the running of the court based Witness Service from Victim Support on 1 April 2015.

The Witness Service Improvement Programme (WSIP) has been set up to deliver a modern, consistent and resilient service that meets the needs of every witness in England and Wales.

Further information about Citizens Advice is available on the Citizens Advice Website.

Reporting a crime

Telling the police

If you witness a crime you have a vital role to play in bringing the criminals to justice.

Find out more about how to report a crime

Investigating crime

Police investigations can take a long time. It may be several months before you hear anything about the case.

Find out more about investigations

Victim's personal statement

In addition to giving a witness statement you can, if you want to, give a victim personal statement. This gives you the opportunity to say how the crime has affected you personally.

Find out more about victim's personal statements


Witness intimidation is very rare. If you are worried about intimidation there are several things that can be done to help.

Find out more about witness intimidation

Decision to charge

Once the police have completed their investigations, they ask us for advice on how to proceed. We decide whether a suspect should be charged, and what that charge should be.

Find out how we take the decision to charge suspects

Keeping you informed

Once a suspect has been charged the police will pass your file on to your local Witness Care Unit. They ensure that you are supported and kept informed about the progress of the case.

Find out how we keep you informed