Victims and witnesses in London
- our commitment to you

VictimThe help of victims and witnesses in reporting crime and giving evidence at court is crucial in bringing those responsible to justice.

However, we know that giving evidence can be a daunting experience and the Crown Prosecution Service in London works closely with police staff at dedicated Witness Care Units (WCUs) to support you through the court process, helping you to give your best evidence.

We are constantly striving to improve our service and create a better experience for victims and witnesses, from the creation of new Victim Liaison Units (VLUs) that ensure we are effectively communicating our legal decisions, to keeping you better informed at court.

These web pages lay out the service you should expect from us as a victim or witness and the instances when you may be entitled to an enhanced service, for instance giving evidence from behind screens. You will also find information about what to expect from our prosecutors when you arrive at court and some helpful Frequently Asked Questions.

The Code of Practice for Victims of Crime is the document that lays out the minimum standard of service you should expect to receive from us and other Criminal Justice agencies.

Remember you can also get emotional and practical support from Citizens Advice Witness Service.

We hope you find these pages useful and would welcome feedback on their content via email. There are also additional resources on the right of this page if you require any further information or support. If you have a comment, complaint or some feedback about our service please see our Contacts page.

Victims' Right to Review (VRR) and communicating our legal decisions

There will be circumstances when the CPS has to make a decision to discontinue or substantially alter a charge in a case. When this happens we will tell victims what we have done and why. In some of the more serious cases we will offer to meet victims to explain our decision.

The Victims' Right to Review Scheme was launched on the 5th June 2013 and enables victims to have certain 'qualifying' decisions reviewed. The scheme applies if we decide:

  • not to bring charges
  • to offer no evidence
  • or to discontinue proceedings.

If you are a victim and would like to request a review of a London decision please contact our VRR team at LondonVRRandComplaints@cps.gsi.gov.uk, by telephone at 020 3357 0000 or in writing to London VRR Team, 5th floor, Rose Court, 2 Southwark Bridge, London, SE1 9HS. Please provide us with as much information as possible, including the CPS case number or URN (if you do not have this, it can be obtained from the police) and the name of the defendant.

A request should be submitted within seven days or in any event three months from being informed of the outcome and you should expect to receive an initial response from us within 14 days from the day we receive a VRR request.

You can also choose to contact the team dealing with your case directly for more information via our contacts page.

Next page: Going to court