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Independent Assessor of Complaints

Reports to the CPS Board

The Independent Assessor of Complaints reports twice a year (once in 2013-2014). These reports and associated complaints audits are available here.

Title

Independent Assessor of Complaints' biannual report to the CPS board for April-September 2017

Description

Independent Assessor of Complaints' biannual report to the CPS board for April-September 2017

Format

Available to download in Adobe Acrobat PDF
Independent Assessor of Complaints' biannual report to the CPS board for April-September 2017 - PDF (approx 367kb)

Title

Independent Assessor of Complaints' annual report to the CPS board for 2016-2017

Description

Independent Assessor of Complaints' annual report to the CPS board for 2016-2017

Format

Available to download in Adobe Acrobat PDF
Independent Assessor of Complaints' annual report to the CPS board for 2016-2017 - PDF (approx 541kb)

Title

Independent Assessor of Complaints' biannual report to the CPS board for April-September 2016

Description

Independent Assessor of Complaints' biannual report to the CPS board for April-September 2016

Format

Available to download in Adobe Acrobat PDF
Independent Assessor of Complaints' biannual report to the CPS board for April-September 2016 - PDF (approx 570kb)

Title

Independent Assessor of Complaints' annual report to the CPS board for 2015-2016

Description

Independent Assessor of Complaints' annual report to the CPS board for 2015-2016

Format

Available to download in Adobe Acrobat PDF
Independent Assessor of Complaints' annual report to the CPS board for 2015-2016 - PDF (approx 363kb)

Title

Independent Assessor of Complaints' biannual report to the CPS board for April-September 2015

Description

Independent Assessor of Complaints' biannual report to the CPS board for April-September 2015

Format

Available to download in Adobe Acrobat PDF
Independent Assessor of Complaints' biannual report to the CPS board for April-September 2015 - PDF (approx 91kb)

Title

Independent Assessor of Complaints' annual report to the CPS board for 2014-2015

Description

Independent Assessor of Complaints' annual report to the CPS board for 2014-2015

Format

Available to download in Adobe Acrobat PDF
Independent Assessor of Complaints' annual report to the CPS board for 2014-2015 - PDF (approx 106kb)

Title

Independent Assessor of Complaints' biannual report to the CPS board for April-September 2014

Description

Independent Assessor of Complaints' biannual report to the CPS board for April-September 2014

Format

Available to download in Adobe Acrobat PDF
Independent Assessor of Complaints' biannual report to the CPS board for April-September 2014 - PDF (approx 100kb)

Title

Independent Assessor of Complaints' annual report to the CPS board for 2013-2014

Description

Independent Assessor of Complaints' annual report to the CPS board for 2013-2014

Format

Available to download in Adobe Acrobat PDF
Independent Assessor of Complaints' annual report to the CPS board for 2013-2014 - PDF (approx 197kb)

Complaints Audits

Title

Independent Assessor of Complaints - Complaints Audit 2015-2016

Description

This paper summarises an audit of CPS complaints in 2015-2016 that did not progress beyond stages 1 or 2.

Format

Available to download in Adobe Acrobat PDF
Complaints Audit 2015-2016 - PDF document (approx 653kb)

Title

Independent Assessor of Complaints - Complaints Audit 2014-2015

Description

This paper summarises an audit of CPS complaints in 2014-2015 that did not progress beyond stages 1 or 2.

Format

Available to download in Adobe Acrobat PDF
Complaints Audit 2014-2015 - PDF document (approx 420kb)

Title

Independent Assessor of Complaints - Complaints Audit 2013-2014

Description

This paper summarises an audit of CPS complaints in 2013-2014 that did not progress beyond stages 1 or 2.

Format

Available to download in Adobe Acrobat PDF
Complaints Audit 2013-2014 - PDF document (approx 149kb)