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Crown Prosecution Service: Efficiency Technical Notes

5 December 2005


Introduction

  1. The 2004 spending review set new efficiency targets for the CPS to deliver savings of 15 million in 2005-06, 27 million in 2006-07 and 34 million in 2007-08. The targets cover the implementation of the charging programme, improvements in productive time, rationalising administrative support functions and improving procurement practices. These technical notes describe the nature of the efficiency targets, the terms used in the targets and how progress will be measured.
  2. The projects under each workstream are governed by existing internal management structures and administered through robust project management methodologies. There are performance measures for each project and appropriate mechanisms for collecting and reporting performance information. The following paragraphs describe the definitions and measurement systems, quality, monitoring and baselines for each work-stream.
  3. The CPS expects the charging programme to account for around 60% of planned savings by 2007-08 with another 20% coming from productive time efficiencies and the remainder through improved efficiency in the provision of corporate services and savings delivered through more effective procurement practices.
  4. The overall target efficiency gain for the CPS is an average of 2.5% of baseline per annum (7.5% cumulative) over the three SR2004 years.

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Activity Efficiency savings through the implementation of the joint CPS and police charging programme.
Approach

The Criminal Justice Act 2003 gave the CPS the responsibility for deciding whether defendants should be charged and what the charges should be in all serious cases.

Efficiency savings will be gained by:

  • Reducing discontinued and contested cases
  • Increasing the proportion of guilty pleas.
Measurement

This initiative is measured by the following targets:

  • Reduced attrition rate (targets = Magistrates Court 31%, Crown Court 23%)
  • Reduced discontinuance rate (targets = Magistrates Court 11%, Crown Court 11%)
  • Improved guilty plea rate (targets = Magistrates Court 52%, Crown Court 68%)

The attrition rate measures the proportion of cases that do not result in a conviction. Discontinued cases are where cases must be halted, for example, because of new evidence or witness failing to attend court. Guilty pleas refer to cases where the defendant pleads guilty.

Charging introduces a more efficient process and reduces the average cost per case.

Balancing quality measures Charging is a quality improvement initiative in itself, helping to improve the overall quality of the justice process.
Monitoring Measurements are tracked and reported on a monthly basis. HQ consolidate and report overall rates for attrition, discontinuance and guilty pleas.
Data sources Performance data is drawn from the Compass Case Management System (CMS).
Quality and validation

Data quality is ensured, as it is retained in the central system within a standard format. Figures can be corroborated, as case outcomes are also recorded by the courts (Department for Constitutional Affairs).

Data validation is undertaken by the Charging project team within the monthly reporting process and reviewed by the Charging Project Board.

Baselines Magistrates courts = 2001/02. Crown Courts = 2002/03.

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Activity Efficiency savings improved use of IT systems and improved utilisation of staff.
Approach

Productive time efficiency savings through:

  • The implementation of the Compass CMS (Case Management System)
  • Police/CPS joint administration of criminal case files in co-located Trial Units and Criminal Justice Units
  • Increased utilisation of Designated Caseworkers (DCWs) and Higher Court Advocates (HCAs).
Measurement

Compass CMS is a national information technology solution for tracking, managing and recording caseload information. Savings will come from:

  • Improved processes - saving costs in staff time through general tasks taking less time to complete
  • Ending the use of legacy systems - allowing payments for licences, support and other related costs to cease
  • Reduced reliance on paper based information - allowing documentation to be send and reviewed electronically, thereby saving costs.

Co-location streamlines administrative effort in preparing cases for court and reduces costs and is measured by the number of cases dealt with through co-located units.

HCAs are experienced lawyers who regularly present cases in the Crown Court and other Higher Courts. DCWs are experienced and well-trained caseworkers who regularly present cases in the Magistrates' Courts. Greater use of HCAs and DCWs in place of external advocates will improve value for money, service delivery and provide efficiencies in case briefing and case preparation. Where external advocates are more costly than internal staff, a cost saving is realised for every court session that is covered by internal staff.

Balancing quality measures

Quality measures include:

  • Improved case management
  • Reduced duplication of effort
  • Improved case outcomes.
Monitoring Measurements are tracked by Areas and maintained via Compass CMS.
Data sources All data is retained centrally on Compass CMS.
Quality and validation Data is recorded at source by the relevant Area office. All data is then centrally reviewed by the appropriate project board.
Baselines 2001 - 2004.

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Activity Savings from rationalising procurement processes.
Approach Efficiency savings will be gained from lower prices for procured goods and services through the implementation of the eProcurement, reprographics re-tendering and accommodation programmes.
Measurement
  • eProcurement utilises technology and strategic negotiations with key suppliers in order to maximise supply chain efficiencies.
  • The new competitive tender for reprographics requirements will provide the opportunity to deliver savings including efficiency gains from desktop printing using multi-function devices.
  • The accommodation programme will enable the CPS to deliver estate savings through the re-gearing of leases and more robust management of professional fees.
Balancing quality measures The procurement initiative focuses on reducing the costs of goods and services that are already being purchased, whilst ensuring quality is maintained. Where alternative items or services are acquired, a standard specification is developed and delivered.
Monitoring Supplier agreements are reviewed and revised on an ongoing basis according to requirements and a project schedule.
Data sources Supplier spend is recorded centrally and reviewed by the CPS Procurement team.
Quality and validation

Data quality is dependent upon accurate coding of invoices and accurate accounts payable data input. This is facilitated through dedicated accounts payable staff within the newly created finance business centre.

Spend data is reviewed quarterly within the efficiency project and annually by the financial accounts branch.

Baselines 2002/03.

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Activity Savings through HQ rationalisation, relocation and corporate services re-organisation.
Approach The CPS had 10 Service Centres providing support on finance, HR and other administrative functions to 42 Areas. The Service Centre Review is addressing the way the CPS delivers corporate services including reducing the number of Service Centres to deliver services to Areas as efficiently and effectively as possible. It also addresses whether there are support services currently provided by HQ that should be devolved to Service Centres.
Measurement

Savings measures include:

  • Number of redeployed staff
  • Overhead cost comparison
  • IT cost comparison
  • Transaction processing costs.
Balancing quality measures Service levels and process quality have been measured and benchmarked as part of the setting up of the project. These benchmarks now serve as a permanent measure of quality.
Monitoring Cost and service level monitoring is undertaken centrally by the Service Centre Review team.
Data sources Data is obtained locally and is collated and reviewed by the Service Centre Review Team.
Quality and validation

Data quality is monitored and addressed through the monthly reporting process. Risk management is undertaken as part of this, with a full risk register maintained and updated on a continuous basis.

Data validation is performed by the Service Centre Review Team.

Baselines 2002/03.

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