Hertfordshire

Annual Report 2001-2002 CPS

Introduction by the Chief Crown Prosecutor

I appreciate it has now become a cliché in the public sector, but this year has been another year of change. What has it been?

• The principal change during the year has been to introduce Glidewell co-located Units with the Police. Details of these changes are contained elsewhere in this Report, but what it has meant is that CPS Hertfordshire now works far more closely with the Hertfordshire Constabulary in three sites at St. Albans (CPS offices), Watford Police Station, and Hertford Police Station. I would pay tribute to the co-operation we have had from the Hertfordshire Constabulary during the year together with the commitment and enthusiasm of staff from both organisations.
• There has been a gradual increase in staff numbers in CPS Hertfordshire relieving the burden on some hard pressed staff and allowing us to gradually improve our performance. Coupled with the reintroduction of London rates of pay for CPS Hertfordshire staff, I am optimistic about creating a more stable and effective workforce.
• We have gradually increased our in-house appearances as Higher Court Advocates in St. Albans and Luton Crown Courts achieving a target of 150 sessions during the year with 158 appearances. These have been all kinds of cases, save for contested trials which we envisage undertaking on a very limited basis during the next year. We will only do so as and when we are satisfied that we have the resources to do such work to the appropriate standard.
• We have sought to maintain an open and outward face during the year. Of particular note has been the work with Chinese visitors and our hosting Matthew Downs, a Prosecutor from New Zealand, as a Pegasus Scholar for six weeks in the summer of 2001. We have also had some useful dialogue during the year with the media, e.g. our press launch of last year’s Annual Report on 24 May 2001.
• We have sought to work successfully and harmoniously with other criminal justice agencies and have achieved some measure of success. In particular, the Hertfordshire Area Criminal Justice Strategy Committee chaired by Findlay Baker has provided a real focus in the County the achievement of targets and trying to explain our to the public. For the first time we now have a Strategic Plan, and the County’s Trial Issues Group has also achieved some useful work particularly in the area of witness care, the provision of video evidence, and Magistrates Courts listing policy. A direct consequence of inter-agency working has been the reduction in the time in which Persistent Youth Offenders are dealt with by the courts. A waiting time of 138 days in July — September 2000 from arrest to sentence has been brought down to 66 days for the same three month period one year later in 2001.

Obviously there have been disappointments. Particular issues that cause concern are the number of agents that are obliged to use in the Magistrates Courts, because lawyer recruitment has still not been achieved to the numbers require. We know how frustrating this is to Magistrates. can also improve the level of our performance as recently identified by The CPS Inspectorate. Obviously we will undertaking further work in this area during the forthcoming year. Finally, I do not believe we would have achieved anything during the past year without the contribution of the following:

• Our staff, all of whom have worked hard during the to achieve their objectives. In particular, I would pay tribute to the work undertaken by Liam Carroll, Area Business Manager, who transferred to North Yorkshire February 2002 and the Area Management Team collectively and individually.
• The help and assistance given by other criminal justice agencies within the County, that is Judges, Crown Court staff, Justices’ Clerks Chief Executive, Magistrates, Clerks to the Justices and their staff, Police Officers and support staff, Probation staff, Youth Offending Teams, Victim Support representatives, aligned chambers, and others. Successfully prosecuting offenders in the criminal justice system requires close and harmonious working with others. Despite our occasional differences, I believe CPS Hertfordshire is very fortunate in having good working relationships with other agencies.

Charles Ingham Chief Crown Prosecutor

Visits

Mutual co-operation between CPS Hertfordshire and The Peoples’ Republic of China

CPS Hertfordshire has been contributing during the year to efforts to increase and improve mutual understanding between the criminal justice systems in the United Kingdom and the Peoples’ Republic of China.

On separate occasions, on 12 October 2001 and 21 March 2002, the Area was host to groups of some 16 Chinese judges, prosecutors, and academics who were visiting the UK as part of the EU-China Legal and Judicial Co-operation Programme organised by the School of African and Oriental Studies at London University.

Presentations were given by Charles Ingham CCP, Patrick Fields SCL and Keith Spark SCP, and visits arranged to St. Albans Crown Court and Magistrates Court with the valuable assistance of HHJ Cripps and John Elliott, Deputy Clerk to the Justices.

With the co-operation of the Hertfordshire Constabulary the delegates also visited St. Albans Police Station and were given a talk on processing prisoners and the rights of suspects by Detective Chief Inspector Adie Tapp.

In late November 2001, Charles Ingham participated in seminars given by British legal representatives (academic, Police, CPS, and Defence Solicitor) at Sino- British seminars in Beijing and Shanghai discussing human rights and dealing with, in particular, police procedures, the prosecution process, and the protection of suspects’ rights.

We are of the view that these contacts are essential to improve the Chinese understanding of our system. By building on these contacts there will hopefully be a greater understanding of our processes, and a greater likelihood of some of our concepts being accepted or incorporated within the Chinese criminal justice system.

About CPS Hertfordshire

Glidewell — co-location

CPS Hertfordshire has now fully co-located with the Police. The project commenced in late July 2001, with some tight deadlines and a huge commitment from all staff. This has resulted in:

Three co-located Criminal justice Units are now operational across the county and each offer a direct service to their respective Magistrates’ Courts together with one Crown Court Unit operating from St Albans handling all cases destined for the Crown Court.

The CJUs and the CCU offer one focal point for all matters dealing with case papers for their respective court. Within each unit a team or teams of staff from both organisations track and case mange all prepared case files.

We have achieved a high degree of integration and, with the support of staff, are moving to a position where the knowledge and skills necessary to undertake all tasks within a unit are shared.

The existence of a team of prosecuting lawyers based permanently at each unit has reduced the paper trail between The CPS and the Police. But more importantly, the locating of prosecuting lawyers in close proximity to where reporting officers are engaged in the investigation and filebuilding process aids the decision making process.

Casework

R v Laurence Conners

In 1988, when I was St. Albans Branch Crown Prosecutor, I was responsible for a prosecution for rape and robbery against Laurence Connors. He was duly convicted and sentenced at St. Albans Crown Court on 16 July 1989 to 18 years’ imprisonment for offences of robbery and rape involving two female victims aged 85 and 81 years in their own homes at night.

Two other rapes and robberies against female victims over 80 years following a similar pattern were not proceeded with, although Connors was a very strong suspect. The case had particular interest at the time because it was the first known use of DNA from head hair, but I little thought I would ever hear of Connors again.

In late October 2000 I was called over to St. Albans Police Station to an incident room investigating offences of robbery against very elderly female victims in their own homes at night. As in 1988 these offences were in Hertfordshire. Indeed, one of the victim’s premises was adjacent to one of the properties he was alleged to have entered in 1988. Connors had been released from Full Sutton Prison in the spring of 2000. Not only did the Police, led by DS Murray and then DS Mantle observe an identical pattern of offending, but there was a DNA match on a stocking mask that he had discarded after one of the robberies.

Fortunately Connors was arrested in the autumn of 2000 and charged with 8 robbery offences. The ages of the victims ranged from 69 to 93 years. Because of my previous involvement I prosecuted the case in the Magistrates Court and at St. Albans Crown Court as junior counsel to Stuart Trimmer. Despite having said very little at interview, Connors entered guilty pleas on the day of the trial to five out of the eight offences. He was subsequently sentenced to 91/2 years, but the Crown took the view that this was an unduly lenient sentence, and the more appropriate sentence should be a discretionary life imprisonment in view of his continuing danger to the public.

The Attorney General agreed to refer the matter to the Court of Appeal and at the hearing on 17 January 2001 Connors was sentenced to a discretionary life sentence. Hopefully he will not be released until a time when he is no longer a threat to such vulnerable members of the community.

Charles Ingham Chief Crown Prosecutor

Bad not mad

On 22 March 2001, a schoolgirl left her home in Tring in the early hours of the morning armed with a knife and dressed in dark clothing. She walked to the home of her classmate where she repeatedly stabbed her in the head as she slept. The terrified victim woke and screamed out to her mother who was also attacked by the 14-year-old girl. The victim needed 14 stitches to her head and both she and her mother needed plastic surgery for their injuries. The victim’s twin sister was also attacked and injured.

From the very outset lively discussions took place regarding the accused’s state of mind at the time of committing the offences. The expected psychiatric report did not arrive and one week before the trial, pleas were offered by the Defence. In the absence of a plea of guilty to the attempted murder of the schoolgirl, a decision was taken to proceed to trial. The easy option was to accept the pleas that had been offered. This would have obviated the need for the young victim and witnesses to give evidence.

In addition, there were concerns that the offences might not be jury friendly. Would the jury be persuaded that a 14-year-old girl had, at the material time, formed the intention to kill? Some of the newspaper reports during the course of the trial, endorsed concerns by labelling the victim as the “bully”, thereby placing some responsibility for the assault on the victim herself.

The decision to proceed was taken in consultation with the victims of the assault, the police, prosecuting counsel and myself. There was pressure to accept the pleas but the decision to hold out for justice was vindicated. At St. Albans Crown Court and after only four hours, the Jury returned a verdict of guilty on the attempted murder of the schoolgirl. The accused was sentenced to nine years’ detention.

Sandi Evison Senior Crown Prosecutor

R v Daniel Whyte and Jason James

On 28 August 2000, Mr and Mrs Martorana drove home from Harrods to Hoddesdon in Hertfordshire. They were followed by Whyte and James. The defendants confronted them on their drive.

Mrs Martorana tried to run away but was shot. She died from multiple internal injuries. Her son and his girlfriend both came outside and were both shot. Mr. and Mrs. Martorana were both robbed of their Rolex watches worth over £1,000 each.

The police investigation involved dozens of police officers. Advice was given by CPS on specific legal aspects of the case and on inquiries in a foreign jurisdiction.

The defendants were charged on 13 April 2001. They appeared at Hertford Magistrates’ Court on 14 April 2001. Under the S.51 procedure they appeared at the Crown Court at St. Albans on 20 April 2001.

Numerous conferences followed because the case had a number of evidential issues varying from Letters of Request, to a threat by a mobile phone company to destroy phone evidence. The latter issue required two Crown Court hearings.

The prosecution case eventually contained 1,200 pages of statements and 1,300 pages of exhibits. The volume of unused material exceeded both.

The trial started on 19 February 2002 at St. Albans Crown Court. The verdicts were returned on 4 and 5 March 2002. Both defendants were found guilty of murder and sentenced to life imprisonment. No notification of appeal has been received.

Ian Pinkney Senior Crown Prosecutor

CPS Hertfordshire Organisation Chart

Charles Ingham - CCP

Kate Neale - ABM

Patrick Fields - Special Casework Lawyer

Jane Stansfield - Unit Head CCU

• Clarie Putman - Business Manager CCU
• 10 Law Clerks
• Debbie Mackenzie - Admin Manager CCU
• 6 Prosecutors
• 7 Admin

Neelam Sarkaria - Unit Head CJU Central

Emma Bragg - Admin Manager CJU Central

• 6 Prosecutors
• 12 Admin

William Winters - Unit Head CJU Hertford

Sandy Fletcher - Admin Manager CJU Hertford

• 6 Prosecutors
• 1 Admin

Tapashi Nadarajah - Unit Head CJU Watford

Helen Cotsworth - Admin Manager CJU Watford

• 6 Prosecutors
• 1 Admin

Heather Howard-Spink - B2 Admin Manager

Janet Hart - Admin Manager Secretariat

• 8 Admin

The Code for Crown Prosecutors

The CPS prosecutes all cases in accordance with the Code for Crown Prosecutors. The Code is of fundamental importance to the core business of The CPS as it provides guidance to prosecutors on the general principles to be applied in all prosecution decisions, and acts as a public statement of policy allowing everyone to see and understand the basis upon which these decisions are made.

A revised Code for Crown Prosecutors was published in 2000 in order to reflect important developments in legislation, criminal procedure and The CPS’ own structure. As part of that revision process, an extensive programme of public consultation was carried out and almost every aspect of the Code commented upon. New features of the Code include a reference to our position and obligations under the Human Rights act 1998, clarification of the relationship between victims and public interest and a paragraph on youths to reflect new procedures for reprimands and final warnings.

The Auld Review

Lord Justice Auld’s Criminal Courts Review was published in October 2001. It recommends an overhaul of the criminal courts with a unified criminal court in three divisions and a single administration to replace the existing and separate Crown and magistrates’ courts structures.

Another proposal is that The CPS rather than the police should decide charges in all but minor, routine offences, or where a holding charge is needed. The change should help improve the quality of files and lead to earlier decisions on when to charge and what charges should be brought. The Home Secretary has agreed that the procedure be piloted for six months in five CPS Areas in advance of the Government’s decision regarding the Auld recommendations.

The Facts

The CPS is responsible for prosecuting people in England and Wales charged by the police with a criminal offence. Nationally we prosecute more than 1.4 million cases every year and our annual planned expenditure for 2001-02 was £416.3 million. This included £30.4 million from the new criminal justice reserve, to speed up the reform of the Service.

Currently we:

• Advise the police on possible prosecutions.
• Review prosecutions started by the police to ensure the right defendants are prosecuted on the right charges.
• Prepare cases for court.
• Prosecute cases at magistrates’ courts and instruct counsel to prosecute in the Crown Court and higher courts. Some CPS lawyers are now qualified to appear in the Crown Court in certain cases.
• Liaise with other agencies and other Government Departments to achieve improvements in the criminal justice system.
• The CPS is headed by Sir David Calvert-Smith QC, Director of Public Prosecutions; the Chief Executive is Richard Foster, who took up post in January 2002.
• The CPS employs around 7,100 staff and has an Equal Opportunities Policy. Parts of the Service have achieved the Investor in People standard while others are pursuing accreditation.
• A Diversity Unit was set up in October 1999. The Unit’s remit is to turn The CPS Equality Statement into a reality. The aim is to ensure that The CPS does not discriminate in either its employment practice or its prosecutions. A Steering Group has been set up to oversee the Service’s commitment to change following reports by barrister Sylvia Denman and also the Commission for Racial Equality that highlighted discrimination against ethnic minority staff in The CPS. It is chaired by Attorney General Lord Goldsmith.
• The Attorney General’s Race Advisory Group includes representatives from external organisations. It examines and comments on proposals by The CPS to improve equal opportunities in response to the Denman and CRE report recommendations. There is commitment from the top of The CPS to having a Service which is fair and has proper approaches to diversity.
• The CPS continues to develop new electronic information and media. It has an intranet service with an internal website, CPS Online. CPS Online gives staff better access to information, improved internal communications and allows The CPS to manage its information and knowledge better.
• The CPS’ internet website is at www.cps.gov.uk and is available in English and Welsh. It provides a considerable amount of information about our business, staff and structures.
• The CPS, and its criminal justice partners, are working together to help realise the Government’s pledge to halve the time it takes to deal with persistent young offenders in youth courts and in Crown Court.
• The CPS is taking forward initiatives to speed up justice proposed by Martin Narey in his Review of Delay in the Criminal Justice System. These include new designated caseworkers — specially trained CPS staff, who are not lawyers, review and present in the magistrates’ courts a limited range of cases involving straightforward guilty pleas.
• CPS Areas are working in partnership with police forces to establish joint and co-located criminal justice units to reduce duplication and delay in bringing cases to court. They are also establishing Trials Units (TUs) to deal with the preparation and presentation of the more serious cases at Crown Court. Most TUs will be located in CPS premises, but some are planned for Crown Court centres.
• The CPS has 42 Areas corresponding to the 43 police forces in England and Wales (London Area covers both City of London and Metropolitan Police Forces). Each Area has a Chief Crown Prosecutor (CCP) who is responsible for prosecutions. In London the CCP is supported by Assistant Chief Crown Prosecutors. Area Business Managers are responsible for the efficient running of the Area.
• The CPS Vision and Strategy is “to be a prosecuting authority of stature, providing the best possible service to society. We want to be a professional organisationwhich values all its people, performs to a high standard inspires public confidence, and works in partnership”.

Where we fit in the criminal justice system

• The Law Officers: The Attorney General is assisted by the Solicitor General. The Attorney General has final responsibility for enforcing criminal law and superintends the Director of Public Prosecutions.
• The police: Police forces investigate crime and arrest or detain suspected offenders. Once a suspect is held they decide whether to caution them, take no further action, issue a fixed penalty notice — in the case of motoring offences — or charge them and send the papers to prosecuting authorities, mainly The CPS.
• The Lord Chancellor’s Department: The Lord Chancellor is head of the judiciary and responsible for the administration of the court system in England and Wales.This includes the magistrates’ courts.
• The Court Service: Responsible for the High Court and administration of the Crown Court and County Courts in England and Wales.
• The Home Office: Responsible for matters relating to law and order.
• The Prison Service: The Service is responsible for keeping in custody people on remand awaiting trial and those sentenced to imprisonment by the courts.
• The National Probation Service: The Service provides courts with advice and information on offenders to help sentencing decisions and implements community orders made by the courts.
• There are other prosecuting authorities. They include: the Department of Trade and Industry; the Serious Fraud Office; HM Customs and Excise; the Health and Safety Executive; the Department of Social Security; the Inland Revenue; the Department of Food and Rural Affairs; the Intervention Board; the Bank of England; the Army; the Royal Air Force and Royal Navy prosecuting authorities; the Maritime and Coastguard Agency; and the Occupational Pensions Regulatory Authority.
  

Leaflets and publications

The CPS publishes a range of leaflets and publications about its work that are available free of charge to members of the public.

Leaflets currently available include: a description of the work of The CPS (Introduction); the people who work for the Service (People); information about careers with The CPS (Careers); the Code for Crown Prosecutors (the Code) — and an abbreviated version of the Code (Prosecutions); The CPS policy on dealing with Domestic Violence and advice for vulnerable witnesses attending court (Witnesses); and a leaflet on how to make a complaint (Complaints). Most publications are available in alternative formats and in other languages.

For more information, contact The CPS Communications Branch, 50 Ludgate Hill, London EC4M 7EX; telephone: 020 7796 8442.

Dealing with complaints

Our comprehensive complaints procedure is set out in a leaflet available from Area offices and on our website: www.cps.gov.uk

If you have a complaint about our handling of a case you should write to The CPS office which originally dealt with it. Please include as much information as possible such as the defendant’s name, the court where the case was heard, and any hearing dates and reference numbers you may have.

If you are not satisfied with replies you receive you should contact The CPS Area’s Chief Crown Prosecutor. They will look into the complaint

If you are still not satisfied you can write to the Customer Service Unit Manager, 50 Ludgate Hill, London, EC4M 7EX.

Complaints that cannot be resolved locally are referred through this Unit to the Director of Public Prosecutions or the Chief Executive.

Budget Performance for 2001-02

	Budget allocation	Spend	Variance	% Difference
Prosecution costs	1,774,377	1,790,660	16,283	0.9%
Non ring- fenced running costs	2,746,461	2,899,208	152,747	5.56%
Ring-fenced running costs	3,171,816	3,187,497	15,681	0.5%

Racial Incident Monitoring of Offences: 1 April 2001 - 31 March 2002

• 54 Defendants were prosecuted for offences that were perceived to be racist by the victim or any other person.
• 38 Defendants pleaded guilty
• 6 Defendants found guilty after trial
• 1 Defendant acquitted
• 3 Defendants — witnesses failed to attend court
• 2 Defendants — witnesses refused to give evidence
• 2 Defendants — prosecution dropped because of insufficient evidence.
• 2 Defendants — dismissed after submission of no case to answer

CPS HERTFORDSHIRE STAFF IN POST: BY LEVEL AND ETHNIC ORIGIN AS AT 28 FEBRUARY 2002

Level/Payband	Total Staff	Total Respondents*	White	%	Ethnic Minority	%
CCP-D	5	4	3	75%	1	25%
C2 & C1	26	9	7	77%	2	23%
B3 - B1	20	10	10	100%	0	0%
A2 - A1	31	17	12	70%	5	30%
TOTAL	82	40	32	80%	8	20%

Staff are shown in their working grade

* Excludes objectors

• Ethnic breakdown for Hertfordshire of all those of working age: 7.04%
• NB: The percentages are based on the number of staff who have declared their ethnicity

CPS HERTFORDSHIRE STAFF IN POST: BY LEVEL AND GENDER AS AT 28 FEBRUARY 2002

Level/Payband	Total Staff	Female Staff*	%	Male Staff	%
CCP-D	5	3	60%	2	40%
C2 & C1	26	13	50%	13	50%
B3 - B1	20	16	80%	4	20%
A2 - A1	31	25	81%	6	19%
TOTAL	82	57	69%	25	31%

Staff are shown in their working grade

• One member of staff has declared a disability
• 12 members of staff work part time, ie 14.6%

Performance in the Magistrates’ Court and the Crown Court

All prosecutions start in the magistrates’ courts. These include offences ranging from minor motoring matters to assaults and theft. Usually the more serious cases proceed to the Crown Court.

Caseload in the Magistrates’ Court

• Cases received from the police from April 1 2000 to March 31 2001 is 19,208
• Cases dealt with by The CPS from April 1 2000 to March 31 2001 is 19,344
• Cases received from the police from April 1 2001 to March 31 2002 is 18,963
• Cases dealt with by The CPS from April 1 2001 to March 31 2002 is 19,137

The chart shows as received the number of defendants whose cases the Area received from the police and the number of defendants whose cases were finalised in each of the last two years. Our caseload depends on the number of cases the police send to us. Several factors affect this, such as the level of arrrest and the number of people the police caution.

Magistrates’ Court Case Categories

April 1 2000 to March 31 2001

• Of which summary only 11,878
• Indictable/either way 7,088
• Advice 374
• Other 0

April 1 2001 to March 31 2002

• Of which summary only 12,024
• Indictable/either way 6,559
• Advice 563
• Other 0

This shows the different types of work dealt with in the Area. They are:

Summary – cases which can only be tried in the magistrates’ courts.

Indictable/Either Way – Indictable only offences (such as robbery) must be tried in the Crown Court, but either way offences (such as theft) may be tried in either the magistrates’ courts or in the Crown Court.

Cases for Advice – cases in which the police ask for our advice about whether proceedings should be started.

Other Proceedings – non-criminal matters, such as forfeiture under the Obscene Publications Acts.

Magistrates’ Court Case Results

April 1 2000 to March 31 2001

• Guilty pleas 11,730
• Proofs in absence 1,652
• After Trial 502
• Other (dismissals) 244

April 1 2001 to March 31 2002

• Guilty pleas 12,484
• Proofs in absence 1,301
• After Trial 496
• Other (dismissals) 243

Some cases can only be tried in the Crown Court. Other cases go to the Crown Court either because the defendant chooses to be tried there or because the magistrates decide they are serious enough to need Crown Court trial. If a defendant pleads not guilty, the case will be tried before a judge and jury.

Caseload in the Crown Court

• Cases received from April 1 2000 to March 31 2001 is 1,562
• Cases dealt with by The CPS from April 1 2000 to March 31 2001 is 1,460
• Cases received from April 1 2001 to March 31 2002 is 1,460
• Cases dealt with by The CPS from April 1 2001 to March 31 2002 is 1,575

The chart shows as received the number of defendants who came before the Crown Court and the number whose Crown Court cases were dealt with by the Area between April 1 2001 and March 31 2002 and in the previous year.

Crown Court Case Categories

April 1 2000 to March 31 2001

• Section 51 0
• Committed for Trial 964
• Appeals 214
• Committed for sentence 282

April 1 2001 to March 31 2002

• Section 51 460
• Committed for Trial 783
• Appeals 162
• Committed for sentence 170

Section 51 – Indictable only cases sent from the magistrates’ courts. Since January 2001, indictable only offences have been sent to the Crown Court under section 51, Crime and Disorder Act 1998 which, in most cases, means that committal proceedings are not held.

Committed for trial – Either way cases are sent from the magistrates’ courts for trial to the Crown Court.

Appeals – Defendants may appeal to the Crown Court against the conviction and/or sentence that they received in the magistrates’ court. Committed for sentence – Some defendants tried and convicted in the magistrates’ courts are committed for sentence to the Crown Court because the magistrates decide that greater punishment is required than they have the power to impose.

Crown Court Case Results

April 1 2000 to March 31 2001

• Guilty Pleas 431
• After Trial 258
• Acquittals 157

April 1 2001 to March 31 2002

• Guilty Pleas 627
• After Trial 240
• Acquittals 143

CPS HERTFORDSHIRE AREA

Charles Ingham, Chief Crown Prosecutor Queen’s House, 58 Victoria Street, St Albans, Herts AL1 3HZ Tel: 01727 798 700 Fax: 01727 798 796

ANY QUESTIONS OR COMPLAINTS SHOULD BE ADDRESSED TO THE CHIEF CROWN PROSECUTOR

FREE PUBLICATIONS ABOUT THE CPS AND FURTHER COPIES OF THIS REPORT CAN BE OBTAINED FROM:

Kate Neale, Area Business Manager, Queen’s House, 58 Victoria Street, St Albans, Herts AL1 3HZ Tel: 01727 798 741 Fax: 01727 798 796.