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Victim Communication and Liaison (VCL) Scheme


The Direct Communication with Victims (DCV) scheme was launched in 2001. Since then the CPS has been responsible for informing victims of our decisions not to prosecute, to discontinue or to substantially alter a charge.

Following criticisms of the DCV process and feedback from victims/victim groups in particular, on the quality of letters sent to victims, the DCV scheme has been reviewed and replaced by the Victim Communication and Liaison (VCL) scheme.

CPS commitments under the VCL scheme are reflected in the revised Victims' Code which came in to effect on 16 November 2015.

The revised Victims' Code implements relevant provisions of EU Directive 2012/29/EU, establishing minimum standards on the rights, support and protection of victims of crime (the EU Victims' Directive), which also came in to force on 16 November 2015.

The CPS is committed to improving the service and support provided to victims and witnesses. Accordingly, the new VCL scheme will operate differently to DCV, not least by encouraging greater interaction with victims. As a result, it is vitally important that all CPS staff understand and deliver their VCL commitments. This guidance is intended to support that process.

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Our Statutory Commitments to Victims

The VCL and Victims' Right to Review (VRR) schemes reflect our obligations under the revised Victims' Code, which provides that all victims are entitled to receive information about CPS decisions and be informed of their right to review where appropriate.

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Definition of Victim

A victim is defined in the revised Victims' Code as:

  • 'a natural person who has suffered harm, including physical, mental or emotional harm or economic loss which was directly caused by a criminal offence' (For the purposes of the Code 'criminal offence' means an offence that is committed, or subject to criminal proceedings, in England and Wales);
  • a close relative (see glossary) of a person whose death was directly caused by a criminal offence'.

This includes:

  • parents where the main victim is a child or youth under 18;
  • police officers who are victims of crime; and
  • family spokespersons.

Businesses are not included within the definition of victim. However, they are entitled to services where they have provided a named contact, in accordance with the provisions of Chapter 4 of the Victims' Code.

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Enhanced Victims

Some specified victims are entitled to an enhanced service under the Victims' Code as follows:

  • Vulnerable or intimidated victims (based on the criteria in sections 16 and 17 of the Youth Justice and Criminal Evidence Act 1999) - those under 18 years of age at the time of the offence, or whose evidence is likely to be affected because they suffer from a mental disorder within the meaning of the Mental Health Act 1983; they otherwise have a significant impairment of intelligence and social functioning; or they have a physical disability or are suffering from a physical disorder. A victim is considered intimidated if the quality of their evidence will be affected because of fear or distress about testifying in court.
  • Victims of the most serious crime - domestic violence, hate crime, terrorism, sexual offences, human trafficking, attempted murder, kidnap, false imprisonment, arson with intent to endanger life, wounding or causing grievous bodily harm with intent (s.18) and close relatives bereaved by criminal conduct.
  • Victims who are persistently targeted - those who are targeted repeatedly over a period of time, those who are deliberately targeted or are victims of a sustained campaign of harassment or stalking.

For these victims (those in greatest need), the CPS is required to provide information more quickly.

Under the Victims' Code, the CPS has a commitment to communicate decisions not prosecute, to stop or to substantially alter charges to all identified victims. This includes victims who, for whatever reason, may not have engaged with the process or who have not been asked to make a witness statement. Where this is the case, efforts must be made to establish contact details for the victim either by making enquiries of the police or the Witness Care Unit.

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Communication - Time Limits

Under the revised Victims' Code, most victims are entitled to receive information about prosecution decisions within 5 working days of the decision not to prosecute, to discontinue or to substantially alter a charge being made.

However, for victims entitled to an enhanced service (victims of the most serious crime, persistently targeted victims and vulnerable or intimidated victims) notification should take place within 1 working day of the decision.

It is good practice to send postal communications by first class post.

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Qualifying Cases

The Victim Communication and Liaison (VCL) scheme provides a mechanism for the CPS to communicate and liaise directly with an identified victim to ensure they obtain the right level of information about a CPS decision:

  • to discontinue a charge and proceed on another;
  • to substantially alter a charge;
  • to discontinue all proceedings;
  • to offer no evidence in all proceedings;
  • not to prosecute (where the CPS does not hold a charging consultation, in Homicide cases, or in rape and serious sexual offence (RASSO) cases where the prosecutor considers it is appropriate).

NB: Under the Victims' Right to Review (VRR) scheme, victims are also entitled to a review of these decisions and notification of this right should be included in any communication sent to the victim.

Where the CPS decides not to prosecute during a charging consultation (this includes face-to-face meetings, Area consultations, telephone and digital consultations held in accordance with the DPP's Guidance), the police are responsible for:

  • informing the victim of the decision;
  • how they can access further information about the decision from the CPS; and
  • how they can seek a review of the decision if they are dissatisfied with it under the VRR scheme.

Notwithstanding the responsibilities of the police, it is CPS policy to send a VCL communication in Homicide cases (see Homicide Cases - Guidance on CPS Service to Bereaved Families).

In other pre-charge scenarios, whether to send a VCL communication is a matter for individual Areas - however, it is good practice to do so in RASSO cases.

Accordingly, a VCL communication (usually a letter or an e-mail) should be sent to the victim in the following circumstances:

  • when the CPS decides not to prosecute but does not hold during a charging consultation (see above)
  • when a charge is discontinued or withdrawn
  • when no evidence is offered and the charge is dismissed
  • when the Crown Court orders that a charge lie on file
  • when there is a substantial alteration to a charge; and
  • when a prosecutor takes a decision that the suspect should be cautioned, conditionally cautioned or to agree a bind over for the defendant in place of a criminal conviction.

A VCL communication is not required in the following circumstances:

  • when the CPS makes a decision not to prosecute during a charging consultation save for in Homicide cases (see above
  • when a defendant is acquitted of a charge
  • when the court finds that there is no case to answer.

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Victims' Right to Review (VRR) Scheme

The CPS introduced the Victims' Right to Review (VRR) scheme on 5 June 2013. Under VRR, victims can seek a review of a CPS decision not to prosecute, to discontinue proceedings or to offer no evidence.

NB: Whilst fully compliant with the requirements of the Victims Code and EU Victims' Directive, the VRR scheme is restricted to 'a person who has suffered harm, (including physical, mental or emotional harm or economic loss), which was directly caused by criminal conduct constituting a criminal offence under the National Crime Recording Standard (NCRS)'.

The reference to NCRS means that not every victim who qualifies to receive notification of a CPS decision under the VCL scheme will be entitled to seek VRR. Further guidance on which victims qualify can be found in the Victims' Right to Review legal guidance.

The VRR scheme applies where the CPS:

  • makes a decision not to charge (that is, at the pre-charge stage); or
  • decides to discontinue (or withdraw in the magistrates' court) all charges involving the victim, thereby ending all proceedings relating to them; or
  • offers no evidence; or
  • decides to leave all charges in the proceedings to 'lie on file'.

These are known as 'qualifying decisions'.

The following cases do not fall within the scope of VRR:

  • cases where the qualifying decision was made prior to 5 June 2013;
  • cases where the police exercise their independent discretion not to investigate or not to continue an investigation (whether in consultation with the CPS or not), where a full file of evidence has not been provided with a view to the CPS taking a formal prosecution decision;
  • cases where charges are brought in respect of some (but not all) allegations made or against some (but not all) possible suspects;
  • cases where a single charge or charges are terminated but another charge of charges relating to that victim do continue;
  • cases where proceedings against one (or more) defendants are terminated but proceedings (relating to that victim) against other defendants continue;
  • cases where a single charge or charges are substantially altered but proceedings against that victim continue;
  • cases where some (but not all) charges are left to lie on file;
  • cases which are concluded by way of out of court disposal; and
  • cases where the victim requests that proceedings be stopped or withdraws support for the prosecution and a decision is therefore taken not to charge/to terminate proceedings.

Concerns about legal decisions which do not fall within the scope of the VRR scheme will be dealt with in accordance with the CPS Feedback and Complaints Policy.

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Substantial Alteration to a Charge

Substantial alteration of charge means:

  • a change in charge which, in the opinion of the Crown Prosecutor, alters the overall seriousness of the case or which the victim is likely to perceive as altering the overall seriousness of the case and which is likely to affect the sentence the court would impose (if the defendant were convicted of all charges). In determining seriousness, Crown Prosecutors will take in to account the maximum penalty permissible by law.


The overall seriousness will usually be reduced following an alteration of a charge, although it may be increased. In either instance, a VCL communication should be sent to the victim.

Maximum Penalty

The definition requires Crown Prosecutors to take into account the maximum penalty when assessing whether or not the overall seriousness of the case has been affected. This is not the only criterion, but is simply one factor to be taken into account.


There may be circumstances that do not fit neatly within the definitions of stopping or substantially altering a charge and that are not covered in this guidance.

The definition of 'substantial alteration' should not be restrictively interpreted so as to exclude communications to victims and account should be taken of the effect of the crime upon the victim. The overriding consideration should be the needs of the victim to have accurate and timely information about their case. If a prosecutor is uncertain as to whether a communication is required, they should exercise discretion in favour of communicating the decision.

Annex A contains examples of charges with possible alterations which are considered to be 'substantial' and thus require an explanation to the victim. It is not intended to be exhaustive.

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Role of Victim Liaison Unit (VLU)

Victim Liaison Units (VLUs) have been established across all CPS Areas and are responsible for managing:

  • the VCL scheme;
  • the local resolution stage of VRR; and
  • the Feedback and Complaints policy.

VLUs are also responsible for administering the CPS Service to Bereaved Families and MP correspondence.

They act as a 'one-stop shop' for post finalisation communications and provide a dedicated, professional service to victims to ensure that victims are consistently provided with high quality, timely, effective and empathetic communications where we decide not to prosecute (Area charging decisions in accordance with the Director's Guidance), to discontinue or substantially alter a charge.

VLUs are responsible for drafting most VCL communications, with prosecutors drafting bespoke communications in serious and sensitive cases (for example, homicide and rape and serious sexual offence (RASSO) cases).

However, whether the communication is drafted by the VLU or by the prosecutor, the VLU is responsible for quality assuring and for sending all VCL communications to victims.

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Role of the Prosecutor

Whilst the VLU is responsible for preparing and sending VCL communications to victims, the decision-making prosecutor remains accountable for his/her decision to discontinue or to substantially alter a charge under the VCL scheme.

The scheme covers cases where the decision is made 'in the office' and cases where the decision is made 'at court.'

In either case, it is vital that prosecutors properly record the reasons for their decision and that their reasoning is made clear within CMS or on the Hearing Record Sheet (HRS)/Prosecutor App, so that proper information can be obtained and provided to victims where this is requested. To ensure there is no difficulty with this, prosecutors and associate prosecutors should be referred to the Quick Reference Guide which details the process they should follow.

Where a decision is made in the office, this should be properly recorded on CMS. The record should be added to the file review section and include a short description of the main reason for the decision. Prosecutors must ensure that the description is clear and provides sufficient information for the VLU to communicate effectively.

If the decision is made at court and the victim is present, the prosecutor should communicate the decision and reasons to the victim. The prosecutor should also advise the victim of the VRR process (where appropriate) and provide the victim with the VLU contact details for further enquiries (Areas using business cards for this purpose are responsible for purchasing copies).

Where such a discussion takes place, and the victim understands and is content with the explanation and information provided, and clearly says this to the prosecutor, it will not be necessary to send a further communication to the victim.

Where a discussion is not possible and/or where the victim requests it, a written communication will be sent to the victim. Accordingly, the prosecutor should endorse the HRS/Prosecutor App with the relevant information (including whether they have spoken to the victim and, if so, what was said) to enable the appropriate communication to be prepared by the local VLU.

When an agent is used and they discuss the decision with a prosecutor in the office, that prosecutor should endorse CMS. Where the agent discusses the decision with another prosecutor at court, the agent should be instructed to endorse the electronic HRS as detailed above.

The decision-making prosecutor is responsible for informing the VLU of the decision they have made in accordance with the processes set out in the Quick Reference Guide.

Where the Victim Liaison Officer (VLO) identifies a review note or HRS which contains insufficient information to enable an appropriate communication to be drafted - whether due to lack of detail or some other reason - the VLO should request further information as appropriate, highlighting the shortcomings of the recorded material to the relevant prosecutor and their manager, to ensure the issue, once rectified, will not be repeated.

Whilst most subsequent contact with victims will be managed by the VLU, there may be some occasions where it is more appropriate for a victim to be referred to the decision making prosecutor / their manager. For example, where the VLU is unable to resolve the issue, and/or a more detailed / legal explanation is required. Such decisions will be made by the Victim Liaison Unit Manager (VLM), in consultation with the relevant individual.

Where the victim is entitled to (and requests) a meeting, the VLU will liaise with the decision making prosecutor / their manager as to the appropriate arrangements.

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Legal Issues

Communicating decisions to victims - principles

In principle, the material that we receive to enable us to carry out our statutory functions should be treated as having been supplied only for those purposes. This is the case whether it has been supplied by the police or another source, for example, a witness, the defendant or the defendant's solicitor.

However, victims of crime are entitled to be kept informed of the progress of criminal proceedings against an alleged offender and to receive an explanation if a charge is to be stopped or substantially altered. Explanations should not normally include the supply of statements or other documents. However, it may be necessary to disclose certain material or reference information contained within those statements or documents.

The following principles apply when deciding whether (and what), material or information can / should be provided to a victim:

  1. The person requesting the information must have a genuine interest
    Victims have a genuine interest in knowing the reasons why cases concerning them have been discontinued or charges substantially altered.
  2. The proceedings to which the statements or documents relate should be completed
    Where proceedings have been concluded, explaining the reasons for a decision by reference to a statement or other material should not ordinarily pose a problem. However, it is important to recognise that even proceedings which have (on the face of it) been concluded, may be resurrected by the prosecution or appealed by the defence and re-tried. For this reason, explanations should always be limited to telling the victim / family no more than they need to know in order to understand how we reached our decision.
    Where a charge has been substantially altered, or only one of a number of charges has been withdrawn and proceedings are still on going, special care will be needed. Although decisions can and should be communicated to the victim, explanations must not prejudice the trial process or any ongoing police enquiries.
  3. The material provided is not sensitive
    Those parts of a statement or other information which fall into the category of sensitive material should never be disclosed - for example, material that might identify an informant or details of previous convictions.
    In addition, particular care should be taken when considering information of a personal nature relating to a witness or a defendant - such as sexual or medical matters, personal relationships, sexual orientation, gender identity and so forth.
    If it is not possible to provide a satisfactory explanation without referring to the sensitive or personal information, the victim should be provided with only a limited explanation which makes no reference to the sensitive information. It may be sensible to explain to the victim that a fuller explanation cannot be given due to reasons of confidentiality.
  4. Consent
    It is possible to refer to information contained in a statement (or other material), where the consent of the individual concerned has been obtained.
    However, in most cases obtaining the consent of the individual prior to disclosing information is not feasible - particularly if communication of our decisions is to take place expeditiously.
    Accordingly, it is important to be aware that we can still provide information without the consent of the individual concerned, in the following circumstances:
    • when explanations are given in open court as to why a case has been stopped;
    • when dealing with parliamentary correspondence and complaints;
    • where the public interest requires that we provide the information to a third party, for example, in care proceedings.

Additional Considerations

Nothing in the above prevents a CPS prosecutor / VLO from referring to the contents of a statement or other material when explaining a decision to a victim. However, consideration should always be given to the following:

  • Confidentiality / Respect for private and family life (Article 8) - personal information, particularly medical data, should only be disclosed after the most careful consideration as it is of fundamental importance to a person's rights under Article 8. This applies not only to defendants but also to witnesses.
  • The Presumption of Innocence - Article 6(2) of the Convention provides in unqualified terms that everyone charged with a criminal offence has the right to be "presumed innocent until proven guilty according to law".
  • Defamation - to be defamatory, explanations need not go so far as suggesting in unambiguous terms, for example, that the defendant is guilty of a criminal offence. A suggestion that a prosecution witness may have lied or be of poor credibility, would also be seriously defamatory. Accordingly, careful thought must be given to the way in which explanations are given to victims, so as to avoid such suggestions being expressed or implied.
  • Judicial review - when explaining a decision to a victim, prosecutors should be aware that the explanation provided will be examined very carefully and, if the victim decides to judicially review the decision, will form part of the grounds for claiming that the decision was perverse or erred in law.
  • Disclosure to the Defence - communications with victims under the VCL scheme do not amount to unused material as defined by the Criminal Procedure and Investigation Act 1996. However, they may become relevant - for example, where a victim alters their evidence in cross-examination; or responds, providing further relevant information.

Ultimately, it is important to remember that nothing provided to a victim is "off the record". Accordingly, if a victim asks for information which is confidential and/or to which he or she is not entitled, the prosecutor / VLO can refuse to provide it, even if the victim insists it will go no further.

Further guidance is also available in Annex B - Legal Issues.

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Communicating the Decision


When communicating with the victim, it is important to be sensitive to the possibility that the defendant may have access to the communication.

It is good practice to set out in the communication information to enable the victim to access appropriate support services, such as helplines and local services.

The Victim Information leaflet should be enclosed with every communication together with a copy of the VRR leaflet where appropriate. Copies of the leaflets are available via the following links:

Naming suspects

It is important to remember not to name youth offenders in any written direct communication with victims.

Adult defendants can be named in letters to victims which relate to post-charge cases where the prosecutor makes a decision to discontinue or to substantially alter a charge.

Adult suspects should not be named in letters to victims in pre-charge cases where the prosecutor has advised no further action, even when the victim may already be aware of the suspect's name. Such disclosure may have serious consequences for the suspect where the information is misdirected, not already known and/or it is not in the public domain.

Specific Considerations when using e-mail

Under no circumstances should the name of suspect (pre-charge) or a defendant (post-charge) be disclosed in any e-mail sent to the victim under the VCL scheme. However, it is acceptable for the initials of defendants to be included in e-mail communications relating to post-charge cases should the prosecutor or VLO feel it is appropriate to do so.

Consideration of the effect upon receipt

In order to avoid unnecessary distress to the victim, the communication should not be sent on a Friday, if at all possible, because it is likely to be received on a Saturday when sources of support or information are less likely to be available. Care should also be taken to avoid the communication being received on the anniversary of the incident or other significant dates (for example, the birth date of a victim where the communication is to a bereaved family). This must be balanced with the statutory obligation to notify the victim within one working day if he or she is entitled to receive an enhanced service. Under the provisions of the Victims' Code a vulnerable or intimidated victim, a victim of the most serious crime or a persistently targeted victim are all entitled to receive the enhanced service.

Bereaved families

The CPS offers an enhanced level of service to bereaved families as set out in the legal guidance entitled Homicide - Guidance on CPS Service to Bereaved Families. This includes offering to meet the family prior to or following a charging decision and when the prosecutor has made a decision which falls under the VCL scheme.

Domestic abuse cases

In domestic abuse cases, it is extremely important that the victim is notified quickly of decisions under the VCL scheme due to the implications that the decision may have upon a victim's safety (for example, where the decision results in the defendant's bail conditions being lifted or the defendant being released from custody). Where this is the case, it may be necessary to arrange for the police to notify the victim of the decision.


If the victim is a very young child and both parents are defendants then no communication should be sent.

It would normally be inappropriate to send a communication directly to a child under twelve. If the victim is a child of twelve or over it may be appropriate to send a communication to him or her as well as to the parent/carer.

If the victim is a child looked after by the local authority, the communication should be sent to the guardian and, if sufficiently old, the child.

It is important to note that the parents or carers do not have an automatic entitlement to confidential information relating to their child if the child is deemed capable of sufficient understanding (Gillick). It is also important to consider the child's rights under Article 8 (the right to respect for private and family life includes the right to have personal information, such as letters, kept private and confidential).

An assessment should be made of the age and understanding of the child. Prosecutors/Victim Liaison Officers (VLOs) should refer to the file to ascertain the level of parental/carer involvement. For example, they may have countersigned the child's statement, or made a statement of their own. The parent/carer may or may not have been present during the video recording of the child's evidence. If there is any doubt, the prosecutor/VLO should contact the officer in the case.

In relation to older children the prosecutor/VLO should send a communication to the child and include a sentence in the letter suggesting that they show it to their parents. A separate letter can be sent to their parents stating that a decision has been made and that their child has been sent a letter detailing the reasons for the decision.

Prosecutors/VLOs need carefully to balance the rights of the child with their need for parental support and the rights/obligations of the parents to provide that. In sensitive cases, for example, where the parents or carers are fully aware of the nature of the allegation, the prosecutor/VLO may feel it is appropriate to provide them with a copy of the letter. Each case must be decided individually on its merits based on the available information.

In a case where the Witness Care Unit has been involved with the victim, the Witness Care Officer (who acts as the single point of contact), may well have relevant information about the child and his or her level of understanding, their wishes and/or their relationship with their parent or carer. The prosecutor/VLO should consider this information when making their decision.

Withdrawal by the Victim

Victims who no longer wish to pursue their complaint are entitled to receive a VCL communication. In such cases, it is good practice to include a reference in the letter to the views of the victim. However, victims who withdraw are not entitled to seek a review of the decision under the Victims' Right to Review (VRR) scheme.

Writing to victims in prison

Where the victim is a prisoner, communication of the decision to discontinue or substantially alter a charge should be in writing. A letter should also be sent to the prison governor explaining that you have written to the prisoner outlining the reasons for the decision. You should not provide any more detail than this, except to say what the offence was.

The letter to the prisoner should be sealed in an envelope and that should be enclosed within the envelope containing the letter to the prison governor. It is then a matter for the prison to decide whether or not the letter should be opened prior to being handed to the prisoner. In practical terms informing the prison governor of the nature of the letter may assist the prison in assessing whether or not there are likely to be any risks to persons or property when the prisoner reads the letter and becomes aware of the decision.


Under Article 3 of the EU Victims' Directive victims are entitled to understand and be understood during criminal proceedings. Under Article 7 of the Directive, victims are entitled to have translations of certain information in a language they understand. This includes information about any decision ending the criminal proceedings related to the criminal offence suffered by them.

If the victim's statement is not in English, the letter must be translated into the appropriate language. Every CPS office will have a list of approved translators. If the victim is visually impaired, it may be appropriate to obtain a Braille version of the letter.

If the victim's statement is in English, the letter should not be translated even if you believe that English is not the victim's first language or the police indicate that the victim's English is limited. In the latter case it may be appropriate to add a sentence in the letter offering a translation if it would assist. If the victim has indicated that he or she would prefer any letter to be written in his or her first language, then the letter should be translated.

Consideration should also be given to Easy Read versions of the communication being prepared where a victim has a disability which will affect their ability to understand. Areas should use a translator from the approved list to draft these communications.

Where the VCL communication has been translated, both the Victim Information leaflet and the VRR leaflet will also need to be translated in accordance with Article 7 of the EU Victims' Directive.

Further guidance on drafting written communications and giving reasons is available through the following link: VLU Toolkit

Guidance is also available on the Plain English Campaign's website:

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Methods of Communication

Written Communication

When a decision is made in a qualifying case, the victim should be sent an initial communication informing them of the CPS decision and brief reasons.

The explanation will be based on the reasoning which has been recorded by the decision-making prosecutor. Where appropriate, the communication will inform victims how they can access further information about the decision from the CPS and how they can seek a review of the decision if they are dissatisfied with it under the Victims' Right to Review.

Where the victim has provided an e-mail address for contact, this should be used in accordance with the Desktop Notes. If no e-mail address has been provided or captured, the initial communication should be sent by post.

Where there is a pre-existing relationship with the victim (e.g. in Homicide and RASSO cases), or where the victim is vulnerable, (e.g. they have learning difficulties or mental health issues), or where there are particular sensitivities relating to the facts of the case, then a bespoke communication should be prepared.

The bespoke communication should be prepared in accordance with the Desktop Notes. It is not appropriate to send bespoke communications by e-mail.

Whether the communication is drafted by the reviewing prosecutor, the VLO or the VLM, it should always be quality assured in the VLU prior to sending. This is to ensure it is typographically correct, written with understanding and empathy, and conveys the required information in a way the victim can clearly understand.

All VCL communications should be signed by the VLO (or VLM) on behalf of the reviewing prosecutor and should therefore always include both names.

Communicating the decision at court

If the decision is made at court and the victim is present, the prosecutor should communicate the decision and reasons to the victim. Further guidance on the role of the prosecutor is available in the section entitled 'Role of the Prosecutor above.

Communicating the decision by telephone

In exceptional cases, it may be appropriate to communicate with the victim by telephone. Cases where such communication might be appropriate include:

  • cases that will attract publicity, when it is important that the decision is communicated quickly;
  • cases in which the defendant will be released from custody as a result of the decision and because of the circumstances of the case, it is important that the victim is made aware of this as soon as possible; and
  • cases in which the defendant's bail conditions are lifted as a result of the decision and because of the circumstances of the case, it is important that the victim is made aware of this as soon as possible (R v DPP ex parte C [2000] unreported).

Staff should follow any local agreements which may already be in place for contacting the victim in these circumstances.

When making the telephone call it is important to ensure that this method of communication will be safe for the victim and the communication is handled in accordance with CPS guidance on Telephone Handling. Further guidance is also available in the Desktop Notes.

Wherever possible, the VLO will seek to resolve the issue for the victim in the first telephone call. This may be by:

  • providing a further verbal explanation of the decision / action (as available from the information on CMS); and/or
  • answering the victim's questions (e.g. about what happens next);
  • offering to forward a further written explanation; and/or
  • referring the victim into the VRR scheme or complaints process as appropriate.

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Offering a Meeting

A meeting must be offered to the victim in certain cases in accordance with the Victims' Code. The meeting could be a dedicated teleconference or a face-to-face meeting.

A meeting is not required when the CPS makes a decision not to prosecute during a charging consultation save for in homicide cases.

A meeting must be offered in the following case categories where the CPS is responsible for informing the victim of decisions not to prosecute, to discontinue or alter charges, unless the prosecutor concludes that in all the circumstances a meeting should not take place:

  • cases involving a death
  • child abuse
  • sexual offences
  • the offence was aggravated by hostility based on disability
  • racially/religiously aggravated offences
  • cases with a homophobic or transphobic or sexual orientation element
  • the offence was motivated by hostility based on age
  • Any decision not to offer a meeting in one of these case categories must be recorded and explained to the victim.

Meetings may also be offered in other cases as a matter of discretion.

Consideration should always be given to whether a telephone meeting can be held in the first instance, although this may not be appropriate in every case.

A meeting should not normally be held until the case has been concluded unless the prosecutor takes the view that the circumstances mean that a meeting ought to be held during the currency of the case.

Prosecutors should note that where a death has occurred and the victim's family has requested a meeting, this should not be delayed until the conclusion of the case unless there are exceptional and justifiable reasons for doing so (see the legal guidance entitled Homicide cases - Guidance on CPS Service to Bereaved Families for further information about the enhanced service offered to bereaved families).

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