Complaints

We aim to deal with complaints sensitively, fairly and in confidence. If your complaint is justified we will try to put the matter right, and take steps to ensure it does not happen again.

We will reply to your complaint within 20 working days of receiving your letter.

If you wish to complain about a specific case, you may only do so if you are directly involved. If you want to complain about the way a case was handled, you should write to the CPS office that originally dealt with it.

If you have an informal complaint or you wish to ask us about a case you were not involved in then you can use the form on the national website at www.cps.gov.uk

When writing to us please include as much information as possible, such as the name of the defendant, the nature and date(s) of any offence(s), the court that dealt with the case, the date(s) of any hearing(s) and the police force that investigated the offence(s).

If you are not satisfied with the reply you receive from the local office, you should contact the Chief Crown Prosecutor for the Area in question. He or she will take up your complaint and write back to you.

CPS East of England Area contacts

Area Headquarters

County House
100 New London Road
Chelmsford
Essex
CM2 0RG

DX 139160 Chelmsford 11

Switchboard: 01245 455800
Fax: 01245 455964

Emails should be directed to: eastofengland.aoc@cps.gsi.gov.uk

If your email is a complaint, please include as much information as possible, such as the name of the defendant, the nature and date(s) of any offence(s), the court that dealt with the case, the date(s) of any hearing(s) and the police force that investigated the offence(s).

Then send your email to the relevant prosecuting office.

Office of the Chief Crown Prosecutor

Grace Ononiwu

Chief Crown Prosecutor, East of England
based at the Essex Office

Telephone: 01245 455800
Fax: 01245 455964

Office of the Area Business Manager

Susan Stovell

Area Business Manager, East of England,
based at the Essex Office

Telephone: 01245 455800
Fax: 01245 455964

Area Press Office

All national media outlet enquiries should be directed to the CPS HQ Press Office on 020 3357 0906.

Local/regional enquiries from Essex, Suffolk, Norfolk and Cambridgeshire should be directed to Area Communications Managers, Katherine Pinato on 01245 455854 or Julie Seddon on 01245 455933. Or email the following addresses:

katherine.pinato@cps.gsi.gov.uk

julie.seddon@cps.gsi.gov.uk

eastofengland.communications@cps.gsi.gov.uk

Essex Office

County House
100 New London Road
Chelmsford
Essex
CM2 0RG

Tel: 01245 455800

Norfolk Office

Carmelite House
St James Court
Whitefriars
Norwich
Norfolk
NR3 1SL

Tel: 01603 693000

Suffolk Office

St Vincent's House, 9th Floor
1 Cutler Street
Ipswich
Suffolk
IP1 1UL

Tel: 01473 282100

Cambridgeshire Office

Justinian House
Spitfire Close
Ermine Business Park
Huntingdon
Cambs
PE29 6XY

Tel: 01480 825200