Victim's Code of Practice
From April 2006 the Victim's Code of Practice came into force replacing the Victim's Charter.
The Code sets out a minimum standard of service that criminal justice agencies will be expected to provide to victims of crime. That service ranges from keeping victims informed about the progress of their case; the outcome of court hearings; offenders bail conditions; forthcoming appeals; post-sentence issues and compensation applications to providing assistance to victims at court
Please click on the link below to view a copy of the code.
The Parliamentary Ombudsman provides a complaint handling service for victims of crime who have a complaint about the way in which any of the criminal justice agencies has carried out its obligations under the Code and who have been unable to get their complaint satisfactorily dealt with by the agency concerned.
Please click on the link below to go the the Parliamentary Ombudsman's website.
Parliamentary Ombudsman website
Alternatively please click on the link below to download an information leaflet on how to make a complaint.
The Victim's Code - How to make a complaint leaflet
For further information on the Parliamentary Ombudsman please visit their website.