CPS Direct Customer Survey
As part of the CPS review process, CPS Direct initiated an independent customer survey in 2006.
The survey population were those police officers directly involved in using the service, namely:
- frontline operational officers
- evidential review officers
- custody officers
The survey focused on three aspects of our service:
- the processes which support CPS Direct
- the quality of decision-making
- the overall experience of using the service.
To complement the Surveys, three focus groups were also held. These groups had a slightly different emphasis in that they were addressed primarily at capturing the views of those Officers operating at the interface between CPS Direct and frontline Officers, such as Evidential Review Officers and Custody Sergeants.
The survey, published in November 2006, found that 83% of those officers canvassed were satisfied or very satisfied with the service that they encountered when contacting CPS Direct.
Download the CPS Direct Customer Survey 2006 PDF.
Further Feedback
We always welcome feedback on our service, especially views and suggestions for improvement from frontline police officers.
If you have a question or comment regarding the service you have received from CPS Direct please feel free to contact us directly.